Step by Step Guide to Employee Satisfaction Surveys

The benefit of deploying an employee survey on an annual basis has for a long time been widely accepted but many organizations are reluctant to conduct them due to the amount of effort that is required.

Many organizations who have conducted their own internal employee satisfaction surveys use word-processors to design and compile a survey, then go through the effort of printing and distributing the survey and invest time chasing and collecting the completed surveys and then more time transferring the survey response information into a meaningful management report.

Fortunately with the introduction of the Internet and hosted survey websites what was once a time consuming, resource hungry, long winded and cumbersome process is now slick, quick and easy.

This document provides a step by step guide to help implement a survey that will bring considerable benefits to any organization.

Step 1 – Identifying the Need

There are countless reasons an organization might benefit from conducting a survey. Listed here are a few of the common reason why employee satisfaction surveys are conducted.

Event Driven Drivers

If your organization is about to embark, or is going through, a change management program employee surveys can assist in managing the change, measuring the effectiveness of the change, help to deliver a ‘message’ and gather valuable feedback throughout the change cycle.

For organizations that are experiencing rapid growth employee surveys can monitor internal communications and management structures to ensure that employees are aware of their reporting and management responsibilities.

Where an organization is suffering from poor moral brought on by either internal or external influences an employee survey can be used to identify the specific concerns of employees so those concerns can be properly addressed.

Where there is an increase in turnover of staff employee surveys can help an organization identify the underlying cause of employee unrest and through their findings help find solutions.

Periodically

As part of a periodic assessment, surveys will assist an organization in regularly reviewing their employees and monitoring an individual’s job satisfaction, training and career development.

Employee surveys will allow the senior management team the opportunity to look at what makes their organisation tick and confirm, or not, that their ‘top down’ view matches the reality and ‘bottom up’ perspective of their employees.

With the help of employee surveys an organization can establish good employer/employee communication that will in turn bring both direct and indirect benefits.

Step 2 – Management Buy-In

Management buy-in is always desirable for any initiative and many will argue that it is essential to ensure a successful employee survey, however, in some instances the findings of an employee survey can lead to kick-starting a management that has grown complacent and detached from their employees.

Some senior management teams will recognize and drive the need for employee surveys, while other management teams may need to be convinced of the direct and indirect benefits an employee survey will bring.

The level of management commitment to an employee survey will have some bearing on the nature of the survey and to some extent will help determine what questions are to be asked and the manner they are asked.

A management that is supportive of the initiative may have specific areas of concern that they require feedback on or they may give the go ahead simply because they have no reason to think that the level of employee satisfaction throughout the organization is anything other than high.

Step 3 – Designing the Survey

Designing a good survey will take some time and effort but by following the basics of survey design and concentrating on the ‘need to know’ questions and removing the ‘nice to know’ a survey will rapidly take shape.

Deciding on what questions should be asked will be entirely dependent on the individual organization, its structure and the previously identified primary need and objectives of the employee survey.

When considering what questions to ask consideration should be given to how the results are to be analyzed. For example there is nearly always a wish to ask for individual comments but these free text answers can be very time consuming and cumbersome to analyze and should therefore be used very sparingly.

Online surveys make it practical to conduct multiple smaller surveys than one very long survey and avoid the higher the drop out rate that are associate with longer surveys.

Step 4 – Checking And Testing

Grammar, Spelling And Clarity

Before publishing the survey make a careful check for spelling and typing mistakes and incorrect grammar. It is recommended that you always have a colleague who has not been involved in the survey design to proof read the survey with clean eyes before the survey goes live, if no colleague is available try to take a break before checking through the survey again.

Say What You Mean And Mean What You Say

When checking the survey you need to consider the survey from the viewpoint of the respondent, you may know what you mean by each question but will the questions be clear to the employee?

Allow the Respondent to Answer Truthfully

For closed questions where the employee will be required to choose from a number of available responses have you allowed the employee to answer accurately? Make use of responses like ‘No Comment’, ‘Not Applicable’ or ‘Don’t know’ where you want to make the question mandatory but the employee may not be able to answer.

Consider allowing the employee to include an ‘Other’ answer but also appreciate that ‘Other’ answers will add to the complexity when analyzing the survey results.

Don’t Insist on a Response to Questions that may not have one

Check that for questions that have been made mandatory that you definitely do require an answer, for example open questions that ask for additional comments should be made optional unless you really do require the respondent to write a comment.

Check the Result Data can be Properly Analyzed

Make another check of the survey but this time examine how the results of the survey will be analyzed. Consider how you are likely to want to analyze the survey data, have you asked the right questions to be able to perform detailed analysis? For example if you wanted to view the detailed response data from the perspective of the different genders, or maybe departments, check you have asked the employee to indicate their own gender and/or department.

Don’t Ask More Questions than you Need to

Consider all the questions in the survey and make sure that they are all ‘need to know’ questions.

Test The Link And Try Completing The Survey

Publish the survey and then send the survey’s link to colleagues who will be able to help you test the survey. By completing you own survey yourself you will get a feel for how the respondent will view the survey. From your own and others feedback stop and make adjustments to the survey as required.

Repeat this process until you are happy with the survey.

Check The Data

Take time to view the online summary results of the test data and confirm that the data is being collected in a manner that can be properly analyzed and that will give meaningful results.

Step 5 – Deploying and Promoting the Survey

Where all or the majority of employees have access to the Internet or company intranet deploying the online survey is easy, either via email and/or by establishing a link to the survey from your own website or the Intranet.

Where there are some or many employees that do not have direct access to the internet there are a number of alternatives that can be used from issuing the survey in printed form, providing a shared terminal or giving them an incentive to complete the survey at home.

Step 6 – Monitoring

While the survey is in progress you are able in to view the real-time results online and the number of surveys that have been both started and completed.

If after a few days the number of completed surveys falls short of any set target it is advisable to send employees one or more reminders to ask them to complete the survey.

Step 7 – Analyzing the Results

When it comes to analyzing the results data there are no hard and fast rules. Much will depend on the specific survey, the questions that are asked and the number of responses that are received.

On the proviso that the right questions have been asked when the survey data is first analyzed a number of ‘headline’ results will often stand out that can provide you with an overview and an assessment of the general mood of the organization.

Where the results give areas of concern a more detailed analysis may be advisable. For example if employees were asked if they felt the organization provided equal opportunities to both genders it would be useful to have a gender split and if say 25% gave a negative response the ability to drill down further to see what the gender split was of the 25% that answered negatively. Was the negative view shared by employees of both genders, is it a view held throughout the organization, or is it one that is limited to a particular gender and/or a particular department?

Step 8 – Further Action

Probably the most important step is the last. The results of an employee survey will either confirm that the perfect organization really does exist or, and more likely, it will by the individual and common concerns that are raised identify the areas that are less than perfect.

It may be that further more detailed surveys are required that target specific areas. For example the results of a survey may reveal that employees working in a particular department are unhappy, but the reasons for their dissatisfaction may not be clear. A smaller, specifically targeted follow-up survey may help reveal the root causes.

When employee surveys are periodically run an organization that has taken steps to address issues will see their efforts reflected in subsequent survey responses. Almost all organizations have problems and it will help the moral of an organization to see that a channel is available that will highlight problems that can then be addressed and resolved.

Summary

It is hoped that these guidelines will help an organization conduct successful employee satisfaction surveys, they are however, only a guide.

By utilizing existing technology and conducting surveys online you are now able to monitor the heart beat of an organization, quickly, easily and at minimal cost.

Carly Signature Bag

Have you met Carly yet? This girl is livin’ large! She is lightweight and trim. She is cool! You did know that the first handbag designed for Coach was inspired by a brown paper shopping bag, right? Well not a lot has changed since 1962.

Today now more then ever, we need functionality as well as practicality and a purse that is large enough for us to discretely stow away what we cannot leave behind. Besides the ordinary everyday items such as a cell phone, wallet and keys, there are some things that we need on occasion but don’t want to expose. So what does a girl want but not want to show?

Coach Bag Carly Signature secretly wants to spend the weekend hanging out with Mr. Handsome but doesn’t want him to know she already invited herself over with her weekend tote bag all ready to go. Having a weekend bag ready in the trunk of your car doesn’t really scream romance. It’s just tacky to excuse yourself to your car to pick up the already premeditated weekend bag. It is one thing to be prepared, but another to seem eager don’t you think?

Coach Tonal C Carly isn’t like that. She is lightweight enough so that you can store your unmentionables and necessities without looking like you are ready to move in with him. The mysteries of a woman are held securely zipped inside the Large Carly Leather Signature purse, handbag or tote.

Can you imagine yourself on a date with Mr. Handsome using a tote that doesn’t zip and accidentally disclosing your romantic desires for the world to see? Oops! Mr. Handsome suddenly gets a phone call and now finds Mr. Guys-guy’s birthday party down at O’Connell’s more enticing than your pajamas and toothbrush. Don’t let Mr. Handsome run away with Mr. Guys-guy because you decided to be cheap instead of spending a few extra dollars on a Carly Leather handbag that could have kept your inclinations discrete. You can be practical without looking like Allison Reynolds (Ally Sheedy) from The Breakfast Club. Women should always be prepared for what life has to offer.

How many ways can you mess around? Two. You can clean up the mess around the floor after having the personal items come falling out of your bag, or you and Mr. Handsome can spend the weekend clearing up the misunderstanding. I wouldn’t want to waste a weekend explaining to Mr. Handsome that you only wanted to be prepared. What would you rather do?

Now besides having a handbag that serves a greater purpose, the Carly Signature Large by Coach comes in a variety of different patchwork designs, colors and canvases. My personal favorites are the classic, Coach Carly large authentic khaki/black purse handbag, and the Signature Denim with patent trim Large Carly because of its lightweight and durable signature fabric with crinkle patent leather trim and size.

The patchwork and canvas designs on the Carly Large are made with either Coach’s patent leather or canvas materials ranging from holiday styles coordinated in warm browns, oranges, reds and black, to summer styles in blue, pink and white as well as tradition brown and black.

Coach Carly Handbag is more than a lady, she is a Coach!

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Contents Insurance Critical

Summary:  
home insurance covers all portable items in your home.  discover how expensive it would be to replace your possessions.  You can select to pay more for further insurance cover.

Take a good look around your house and see the removable things that you take for granted, like computers, TV’s , your clothes, jewellery and the furniture, even the food in your freezer. Oh and don’tDo not forget the lawn mower if it’s kept in a locked shed in the garden.  And cash you may perhaps keep in a piggy bank, up to around £100 maybe. These items make up the ‘contents’ for insurance purposes and they ought to be insured against damage or loss.

It is not binding to have contents cover so getting a home loan would not depend on having it, nevertheless it is extremely significant.

Consumers usually claim if their goods have been damaged or stolen, but a contents insurance policy would normally also cover events such as damage due to water leaks, or if there is an explosion, or vandalism.

The expense of altering the locks is generally covered on a contents policy if your handbag was taken with the house keys in it. 

Calamities frequently happen, and most policies will pay out for a broken mirror for instance.  You have to indicate and pay extra to incorporate damage to electrical items, so look at the terms in the insurance policy cautiously to be sure you are receiving the cover you require.

You can choose an ‘all risks’ extension to your home and contents insurance policy which covers damage or loss to your possessions, when you travel away from home.  Items like cameras, the jewellery you are wearing, and your spectacles.

Most covers contain personal liability cover which pays out if a visitor hurts themselves on your property, or if you damage someone else’s belongings in their house.  This claim could be for up to one million pounds .

Some policies have provisos such as increasing your insurance cover around Xmas when you expect to have more presents around, likewise for a month either side of a son or daughter’s wedding so the wedding gifts are well covered. 

An additional benefit for families whose youngsters are away at university is when your contents policy covers their personal possessions and household objects where they are residing.  The cover could be for up to 15% of your total sum insured.

If you run a business from your house you will need an additional premium,  as many contents policies exclude cover for this.

The more cover you wantthe more expensive your premium. The sum you are covered for is the total the life insurance company will pay out, even if everything you own is completely ruined.  So you contemplate  carefully and sum up the cost of your goods.

It’s hard to know the value of your possessions but you need to have a fairly accurate idea in order to insure them properly.  Assess the the whole house – garage, loft, shed, everywhere, and make a list of everthing.  Find out what it would cost to buy new.  It could come as a shock!

This is’nt applicableThis isn’t relevant to bedding, towels or clothes for instance, as wear and tear is deducted from the cost of new.  Cheap Life Insurance companies total the cost of a dress, for example, by deducting a half of the original cost for every year you have owned it.

Many insurance companies offer discounts for having locks fitted to windows and doors and an alarm system, for example, or to customers who have not made any previous claims.

The Best Way to Prevent Wrinkles

Stopping wrinkles before they form is much easier that getting rid of them after the fact. Even the slightest appearance of crows feet is a warning that your must start now. A daily skin care routine is all that is needed to keep your skin soft and clear.

Never forget that internal moisture is just as important to your skin as that it gets from skin creams. Wrinkle prevention is impossible without drinking enough water. For proper skin care, eight to ten glasses of water per day is the minimum requirement.

You’ll also need a good skin cream to moisturize your skin on the outside. You’ll be happy to learn that good and expensive are not the same thing when dealing with skin creams.

Choose an anti wrinkle cream that includes natural moisturizers in it’s ingredients (ie; primrose oil). You should also pass on any cream that doesn’t include collagen as one of it’s ingredients. Collagen is a protein that keeps your skin moist and soft.

There’s one more ingredient that any good skin cream will supply. If your skin care products don’t provide antioxidants to fight free radicals that form from UV ray exposure (sunlight), get rid of them and start over. It would be better to avoid sunlight all together. Most of us just can’t do that, so always wear sunblock.

Preventing wrinkle formation is really not that difficult. It will mean spending a little time and effort every day. In the end, though, you’ll be wrinkle free for many years.

Disclaimer: This article is based on information readily available in the national press and medical journals on the subject of skin care and wrinkle prevention. Nothing herein should be or construed to be any kind of medical advice. For medical advice the reader have to talk with his or her personal physician or other medical specialist.

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